The DEX Show | Reality Bytes #20 – Anatomy of a Bad Video Call
We’ve all been there: staring at a laptop screen during a video call where everything’s going wrong – audio that goes in and out, choppy video quality, sudden disconnections, you name it. If you...
View ArticleThe Virtual Experience: 3 Future-Facing VDI Use Cases
In today’s world of flexible work, technology has to be one thing above all else: versatile. A decade ago, virtual desktop infrastructures (VDI) wouldn’t have been able to meet this moment – VDI used...
View ArticleThe DEX Show | Podcast #57 – Becoming a DEX Leader w/ Emily Schlick (Vizient)
Few have more experience implementing DEX than Emily Schlick. On this special episode, Emily shares the story of an amazing career introducing DEX across multiple big names in the healthcare and...
View ArticleThe DEX Show | Reality Bytes #21 – Building the DEX Community w/ Jon Leighton
Nexthink is a community of changemakers. This not only applies to our engineers, it includes our customers as well – all of them, without fail. It’s what makes today’s Reality Bytes special guest,...
View Article5 Ways to Reduce the IT Incident Backlog Before Your Team Gets Crushed
If you talk to any Service Desk agent, they will agree there has been an explosion in IT tickets since the transition to remote and hybrid work. Even now, there are growing challenges preventing them...
View ArticleThe DEX Show | Podcast #58 – Opening a ‘Tech Café’ at Your Workplace w/ Jim...
In this episode, Digital Experience Specialist Jim Graziano joins Tim and Tom to discuss his successful implementation of a real-world corporate “Tech Café”– a resource Jim started at Ball...
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Collaboration Experience: Latest Update Is More Comprehensive and Easier to Use
We are excited to announce the availability of an all new, detailed and comprehensive Collaboration Experience Library pack with the 2023.4 release. This library pack gives Collaboration Experience...
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Application Experience: Faster Value and More Comprehensive than Ever
We are excited to announce the availability of significant enhancements to Application Experience and its use-cases and capabilities. For Application Experience, the 2023.4 release delivers an all-new...
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Democratizing Digital Employee Experience with Nexthink Assist
Artificial Intelligence and Machine Learning have been at the heart of our strategy since the beginning. At the birth of Nexthink we wanted to help IT teams not get drowned in list of logs, but rather...
View ArticleThe DEX Show | Reality Bytes #22 – Data Hungry Humans: the future of Green IT
The FULL Reality Bytes team joins today’s episode to wish Sam bon voyage on his last ever show appearance, along with a great discussion of the current and future state of Green IT. The team analyzes...
View ArticleThe Great Hardware Refresh: Assessing Pandemic-Era Technology Purchases
Hardware isn’t cheap. So when companies purchase new workplace technology, they arrive at those decisions after careful deliberation, making sure they don’t overspend or over-provision. At least,...
View ArticleThe DEX Show | Podcast #59 – The past, present, and future of the XLA w/ Neil...
The concept of the XLA has already changed IT forever. Today, though, as IT and the workplace both continue to change, it’s time for the XLA to change and evolve too, both in terms of what it measures...
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Application Experience: Improve Employee Productivity with Smarter Monitoring
Lessons learned from over a million instrumentations The explosive growth of web applications has created a serious blind spot for End User Computing (EUC) teams. While a few of the most...
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What is the Nexthink Library? An Introduction to Nexthink’s Out-of-the-Box...
Customers invest in Nexthink to see, diagnose, and fix problems before they occur, resolve critical disruptions, and improve overall digital employee experience to drive workforce efficiency. But after...
View ArticleCollecting Offline Data From Employees’ Endpoints is Pointless & Outdated
Could you imagine today if a laptop vendor presented an integrated CD/DVD drive as an advantage? It would be like referencing a relic from the past, a design that was once useful but is now a major...
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How To Improve the Performance of SaaS Applications using Nexthink –...
SaaS Application Performance Monitoring, Series 2: Transactions We have seen in the Series 1 of How To Improve the Performance of SaaS Applications using Nexthink on how Nexthink Application...
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Teams and Zoom – Companies Need More than Out-of-the-box Vendor Telemetry
Vendor Telemetry is Just the Start Companies using Zoom and Microsoft Teams as their real-time employee collaboration solution have access from their vendor(s) to the call and session data telemetry...
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Elevate Customer-Facing Contact Centers with Nexthink
Contact centers (or call centers) are crucial touchpoints for customer interactions across various channels, including phone, email, SMS, live chat, and more. As businesses strive to deliver...
View ArticleThe DEX Show | Podcast #60 – IT, AI, & the Skills-based Enterprise w/ Ravin...
Ravin Jesuthasan (futurist, author, speaker, and the Senior Partner and Global Leader for Transformation Services at Mercer) returns to the show for the second time for a fascinating discussion...
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Nexthink Powers Employee Engagement with Exciting New Features
We are thrilled to share the latest updates and enhancements to Employee Engagement! At Nexthink, we continue to invest, innovate, and lead the way in facilitating two-way communication between IT and...
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