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3 Steps For A More Strategic Approach to Incident Reduction
When an IT incident negatively impacts employee experience, IT teams rush to remedy the issue – understandably, as a widespread incident can have major effects on employees’ productivity, security, and...
View ArticleDon’t Let Network Issues Hurt the Employee Experience
We’ve all been there: the Zoom call that drops out in the middle of a crucial discussion; the browser application that won’t load when you badly need to access it. Network problems have been around...
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Here’s What the Future Holds for IT Professionals
If someone predicted how IT roles will change in the coming years, they’d likely envision tech roles maturing around emerging and high-value new technologies, such as AI, data science, and the cloud,...
View ArticleGo From Reactive to Proactive With Index Scoring
This one goes out to my fellow IT support leaders who might find themselves drowning in ticket data and stuck in reactive mode. I work as the Enhanced Support Services Lead at a global consulting firm...
View Article1 Year Later: Key IT Lessons from Remote Working
This article originally appeared in ITProPortal. Even though lockdown in the UK is easing and shops are reopening, there remains a question mark around the timing for the return to the office. As the...
View ArticleThe Best Way to Return Multiple Values from a C++17 Function
This article originally appeared in Medium. The “Do I Know This Already?” Quiz What is the best way to return multiple values from a C++17 function? Using output parameters: auto output_1(int &i1)...
View ArticleProactive IT 101: Learn How to Build a Proactive Service Desk
What’s the service desk ticket that finally broke the camel’s back? Andrew Cohen (Sr. Manager, Digital Workplace Services at Cox) never had to find out – because he transitioned to a proactive service...
View ArticleThe DEX Show | Podcast #12 – Data killed the IT repair shop w/ Matt Roberts...
The role of IT in businesses is changing; it can no longer be viewed as just a repair shop. Using a combination of more data and integrating new data-driven roles, IT is becoming more proactive with...
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Why Are You Following Yesterday’s IT Methods?
For years, IT experts and institutions have promoted the likes of Agile, ITSM, DevOps and other popular methods as a way for technology professionals to boost their own careers and to help departments...
View ArticleHCL Technologies – Key Takeways with Nexthink
Employees in today’s corporations are dependent on properly functioning technology in order to get their work done and realize their business objectives. User experience can affect outcomes positively...
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Accountable but Not Informed – Bring Clarity to Your Desktop Virtualization...
Why is it that when IT has to manage a virtual desktop environment, their job becomes infinitely harder? If you were to poll every major enterprise IT department, there’s always one team (or person)...
View ArticleThe Key to Unlocking Optimum Digital Employee Experience: Proactivity
This article originally appeared in Technative.io. In the age of remote working, IT is now vital to ensure the success and running of organizations. Even with work almost entirely digital, there is...
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Cleaning House – How One IT Team Saved $1.8M on SaaS Licensing
I recently spoke to the IT Director and Head of End User Computing at a leading healthcare company who implemented Salesforce globally across their entire employee user base 9 months ago (before later...
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Return to Office: the Vital Role of IT
18 months later, organizations around the globe are slowly but surely starting to welcome their employees back to the office – or at least thinking about it. But this is not a “back to normal” kind of...
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How Windows 11 Could Impact User Experience
If you’ve been following recent tech news, you’ll know that Windows 11 is one of the hottest topics right now. Most of the conversation has been focused on users of the Home version, as Microsoft tries...
View ArticleExtracting Value with Experience Data: A Nonprofit’s Story
Leading an IT team often involves a careful balancing act between two priorities. On one hand, IT leaders must have an eye for innovation in order to keep up with rapidly changing environments....
View ArticleThe DEX Show | Podcast #13 – Technologist Table Stakes w/ Mary K. Pratt and...
With remote work becoming the norm, you’re no longer restricted to your company’s physical location to hire the best available talent. Mary K. Pratt, Freelance Journalist, and Sean Malvey, Writer,...
View ArticleWho was VDI created For? How a Tweak in Strategy Can Pay Big Dividends
Here’s a direct quote from an IT Manager I spoke with recently: “We’ve been using virtual desktop infrastructure (VDI) for a large percentage of employees for a few years now, but between you and me,...
View ArticleThe DEX Show | Podcast #14 – The 5 Worst Things About Working in IT
“You need to have people in place in the right roles to understand the right things to understand the right problems.” – Geoffrey Wright Working in IT isn’t always easy. There are certain aspects of...
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How Much Does a Digital Experience Leader Make in IT?
Have you ever tried to search for a leadership position in IT that’s dedicated exclusively to employee experience, sometimes listed as end user experience or Digital Employee Experience (DEX)? I’m not...
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