7 Must-Have Summer Reads for Any IT Leader
In the summertime, there’s nothing better than finishing a long workday and relaxing in the sun with a captivating book. And if your workday involves leading up an IT strategy, you might be looking for...
View ArticleThe “Rigged Lottery” – Why IT Surveys Hold EUC Leaders Back
This article originally appeared in VentureBeat. “I feel like my job performance is based on a rigged lottery.” That’s what the Director of End User Computing at a large European bank told me two weeks...
View ArticleDarker Backgrounds, Brighter Futures: Siemens’ Real-World Green IT
Have you ever heard the phrase “greenwashing”? It refers to those companies and organizations that talk a good talk environmentally – but often walk in a different direction altogether. At Siemens,...
View Article3 Big Reasons to Upgrade to Nexthink Experience
As a Nexthink V6 Customer, you’re already realizing the power and value of a proactive, Digital Employee Experience (DEX) management solution: more productive employees, reduction in employee issues,...
View ArticleClik here to view.
10 Questions with Daniela Casetta
In this series, we will be asking Nexthinkers from all around the world to unveil some of their inside stories. A little bit of professional mixed with a little bit of fun. Learn some interesting facts...
View ArticleThe DEX Show | Podcast #15 – Tech & the Real Meaning of Productivity w/ Neil...
“Let’s build a partnership between IT and HR, and figure out how we can actually serve employees better instead of just making one department’s job easier.” — Neil Miller As a society, we’re still...
View ArticleClik here to view.
Smarter CPU Testing – How to Benchmark Kaby Lake & Haswell Memory Latency
This article originally appeared in Medium. Modern CPUs are complex beasts with billions of transistors. This complexity in hardware brings indeterminacy even in simple software algorithms. Let’s...
View Article5 Best IT Experience Practices Your Team Can Make Today
If you were to put 100 enterprise tech leaders in a room together and ask them if they think their company’s employee experience is dependent upon IT, I’m certain all would agree it is. But I’m also...
View ArticleClik here to view.
Mean Time to Innocence: Avoiding the Blame Game with Desktop Virtualization
Mean time to innocence (MTTI) is a term used by IT teams to prove that their respective domain is not the source of a particular issue. In other words, it’s a fancy term to avoid blame when something...
View ArticleClik here to view.
Green IT and DEX: Impactful Change Through Employee Experience.
The fast-paced adoption of digital workplace technologies provides fantastic opportunities to improve digital employee experience (DEX). But it comes at a cost. Digital technology has a serious—and...
View ArticleGreater expectations: How the smartphone put employees in charge
The first time I was introduced to a real, proper PC was in the early 90’s: my uncle’s work PC, which I used instead to play games. In fact, my first experience with any kind of tech support service...
View Article3 Big Reasons to Upgrade Your Experience
Three (BIG) reasons to upgrade to Nexthink Experience As a Nexthink V6 Customer, you’re already realizing the power and value of a proactive, Digital Employee Experience (DEX) management solution: more...
View ArticleThe DEX Show | Podcast #16 – The World’s Oldest Millennial w/ Ben Ward
“End users now have choices — it’s devices as choice, it’s experience as choice — and that is what has made life both easier and more difficult for IT.” — Ben Ward The paradigm used to be that...
View ArticleNexthink Named Customers’ Choice in 2021 Gartner® Voice of Customer Report
The Nexthink team is excited to announce that we have been recognized in the September 2021, Peer Insights ‘Voice of the Customer’ report. Customers submitted over 150 reviews with an overall star...
View ArticleClik here to view.
By 2030, e-Waste Will Reach 2.5 Million Metric Tons Unless We ‘Sober Up’
Let’s admit something without shame: we love to use new technology. Maybe the latest smart phone, or a new lightweight laptop or tablet that makes it easier to work from anywhere, it’s all fair game....
View ArticleClik here to view.
Comparing gRPC performance across different technologies
Source code: https://github.com/LesnyRumcajs/grpc_bench Motivation gRPC is an open-source Remote Procedure Call system focusing on high performance. There exist several gRPC benchmarks including an...
View ArticleClik here to view.
UX Research: The Power of Customer Feedback
Gathering data doesn’t just help a business understand what’s working and not working. It also shows the way forward, enabling teams to make the right improvements to benefit both the business and the...
View ArticleClik here to view.
Are Your Employees’ Tickets Resolved or Are They on Vacation?
How one IT campaign closed out 77% of ticket backlog volume Every year during the holidays, our customer, a multinational professional services organization, has thousands of IT tickets built up due to...
View ArticleIT Beware: The Chip Shortage is Coming, Here’s What You Can Do
According to CEOs of Intel, IBM, Cisco & other major tech companies, the current semiconductor chip shortage will impact price and availability of IT hardware for the next 12 to 18 months. News...
View ArticleClik here to view.
Avoid This SLA Fail – Q&A w/ Neil Keating (Chief Experience Officer, Bright...
Recently I got the chance to speak with Neil Keating, Co-Founder and Chief Experience Officer at Bright Horse, a full-service IT experience consulting and training company. Neil’s candor and deep...
View Article