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IT Support Fatigue is Real (Here’s How to Solve It)
Have you ever seen one of those old war movies where some grizzled veteran is whispered to have the fabled ‘1,000-yard stare’? Well, you need to keep an eye for it among IT teams too. IT Support...
View ArticleThe Future of Work: How To Prepare Your Business for What’s Coming
In 2014 when I co-launched my book, The Smarter Working Manifesto, I presented a slide during a conference that showed a picture of a human brain. I told the audience that this was my workplace, not an...
View ArticleThe DEX Show | Podcast #8 – Remote-Work Wireheading w/ Tom Goodwin
For better and for worse, moments in real life over the past year have probably reminded you of scenes from a Sci-Fi movie. Is our virtual world becoming our reality – or has that already happened? In...
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4 Tips for a Productive Digital Workplace
What does a productive digital workplace look like? For many companies, that question isn’t easy to answer. Even before 2020, enterprise business leaders have been exploring the many benefits of...
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3 Smart Alternatives to Hot-Desking Your IT Team Should Try
After more than a year spent working from home, plenty of employees are actually excited to return to the office and see their colleagues face-to-face. But that excitement will quickly fade when they...
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Introducing the Employee Experience and Digital Employee Experience Market Maps
Employee experience is one of the fastest growing IT markets today, and adoption of EX solutions is exploding. Every organization is competing on the strength of its workforce, which brings new urgency...
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Wait, your IT team did that? 10 unique hybrid work saves
Although IT teams are called upon to deliver a lot these days, I doubt many are being asked to solve the type of post-2020 (read: weird) hybrid work scenarios depicted below. IT support tends to stick...
View ArticleThe DEX Show | Podcast #9 – The Three Magic Kings w/ Nexthink’s Founders
How does a “crazy idea” become a unicorn company? In a very special episode, hosts Thomas McGrath and Tim Flower are joined by Nexthink CEO Pedro Bados, along with his fellow co-founders Patrick...
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DEX Score Expansions Empower IT to Measure What Matters Most
Every IT environment is different. Some IT teams depend heavily on efficient reactive support, others need to manage a totally decentralized workforce, while some focus their resources on infallible...
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4 Steps for Investing in Telecoms Solutions & Employee Experience
After more than a year of remote work and video meetings, most people are ready to bid farewell to the days of collaborating with colleagues through their computer screens. Not so fast. The approaching...
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Uncover How Your Employees Experience Their SaaS Applications in Real-Time
With employees depending on web applications every day, you can’t risk leaving anything to doubt when it comes to managing your IT estate. Although technology performance might appear “in the green”...
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The Application Blame Game – New Survey Reveals Troubling Trends in IT
Studies consistently show that a positive UX (user experience) drives revenue growth, repeat business and brand loyalty. Here’s a good example: in Robert Pressman’s book Software Engineering: A...
View ArticleRemote Employee Strategies That Work – Tips From HR & IT
With the right combination of tech and internal communications, you can do a huge amount to actually increase the wellbeing and value a remote employee feels they’re getting from your business....
View ArticleThe DEX Show | Podcast #10 – Mavericks and Operators w/ Predictive Advantage
As the show enters double figures, Thomas McGrath and Tim Flower set out to bridge the gap between IT and psychology, with help from Michael Jones (Associate, Predictive Advantage) and Jeremy Baker...
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3 Steps to Optimize Collaboration Solutions and Drive Adoption Today
It’s hard to imagine our work lives without collaboration tools. Whether you attend Zoom meetings or brainstorm projects (and send the occasional humorous GIF) on Slack, these solutions have become...
View ArticleThe DEX Show | Podcast #11 – Law and Automation w/ Slater & Gordon
It’s an industry that predates the Industrial Revolution, as well as one that we need on average every seven years. Today, we’re talking about automation in the legal industry. In this episode, we...
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Introducing the Nexthink Service Graph Connector
Configuration Management Databases (CMDBs) are key elements of any IT infrastructure. In large or growing organizations, however, successfully managing a CMDB is no easy feat. After all, IT Operations...
View Article3 Keys to Running a Proactive IT Service
There’s an interesting synergy between hybrid work and proactivity. If you have a large remote or hybrid workforce, difficulties will tend to take longer to troubleshoot – and will of course also cause...
View ArticleWhy Do Employee-First IT Pros Make More Money?
Competition for good employees is fierce. Nearly all business leaders (95% according to a 2021 Robert Half study) say it’s challenging to find skilled professionals. So companies must invest in...
View ArticleNutritional Labels for Hardware? Believe it.
This article originally appeared in Information Age. The turbulence of 2020 and increased remote working has meant that many businesses across the globe have been forced to make sudden and significant...
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