Automation & the Digital Workplace: The End of the IT Generalist
Everyone knows that automation is set to have a profound impact on the world of work in the coming years. Often called the ‘fourth industrial revolution,’ the impact is widely expected to be as...
View ArticleThe DEX Show | Podcast #5 – Aristotle in the Digital Workplace w/ Dr. Brennan...
“We should talk about distributed teams, not dispersed teams.” “The virtue of clarity is about saying How clear is the communication between IT professionals and their colleagues?” “The problems we...
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Supporting Citrix Customers Through the Desktop Virtualization Lifecycle
We recently achieved Citrix® Ready verified status for the Nexthink Experience Platform. The completion of this rigorous testing and verification process serves to validate the tremendous value our...
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Microsoft Announces Improvements in File Upload Limits for OneDrive
In July of 2020, Microsoft announced that it was improving its upload file size limit from 15GB to 100GB for all OneDrive users. Now, the company has released an even bigger update – as OneDrive users...
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A New Chapter: Nexthink’s $1.1B Valuation
Among the many topics that a tech founder CEO can write about in a blog, I always feel that fundraising announcements are the least glorious especially when compared to announcing great achievements...
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IT Innovations in Personalization and End User Personas – Q&A with Prabhu...
The days of the one-size-fits-all IT strategy are over. Employees have higher expectations for their workplace experience than ever before – which leads to growing tension when their unique needs are...
View ArticleHow to Ensure Effective Work-From-Home Strategies
Working from home comes with both benefits and challenges. With more people than ever working remotely as a result of the coronavirus pandemic, effective at-home working requires effort on both sides...
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Personalized IT Makes Traditionalists in Tech Uncomfortable (Good)
The reality of millions of remote home office workers having a ‘digital only’ experience with their employer coupled with the prospect that this may be set to continue for the foreseeable future has...
View ArticleThe 4 Tips for IT to Conquer their Big, Ugly, Remote Experience Challenges
“The best laid plans of mice and men, go oft awry, and leave us nothing but grief and pain” It may sound cliché but think back on the 2020 you had laid out and the 2020 you experienced and you’ll know...
View ArticleThe DEX Show | Podcast #6 – An Imperative Year for IT Backed by Data w/ Dion...
“How you deliver value to your customers is made possible through your employee experience” – Dion Hinchcliffe “The relevancy of the digital employee experience is not in doubt, it is certainly...
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3 Ways IT Can Unblock Mergers & Acquisitions Problems in the Pandemic Era
Even when businesses are functioning as usual, mergers and acquisitions are intense and demanding transitions for companies to pull off. From the constant communication required in the preparation...
View ArticleWant to be an Effective IT Leader? You Need to Care About Experience Management
What is more important – time saved or time well spent? How you think about this problem and how you’d go about measuring it is an important consideration for managers who aspire to be leaders in...
View ArticleMicrosoft Explores the ‘Future of Mixed Reality’ at IT Conference
Early this month, Microsoft will host the second part of its Ignite conference aimed at IT professionals and developers. The livestreamed event, which begins on March 2, will feature a number of...
View ArticleThe DEX Show | Podcast #7 – A Human Approach to the Future of Work w/ Paul Hardy
“To really make a difference and provide services that people love is to make that experience number one, and it’s that’s got to be a priority. Transparency is key to this.” – Paul Hardy “We’re not...
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Betting on complexity and change: Q&A with Paddy Power Betfair’s Teodor Olteanu
Over the past year, the pandemic has created a number of new IT challenges, spurred on by the sudden shift to remote work. On the bright side: in the wake of these developments, companies across the...
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Enough! 4 Work From Home Solutions to Heal IT’s Pain
Let’s face it: when it comes to managing a work-from-home setup, IT has a lot of problems they don’t know how to solve. It’s not for lack of effort – there just don’t seem to be many practical...
View ArticleHelp Wanted: New Remote Work Roles Blur Lines b/n IT & HR
Fair warning, I tried to avoid using the obligatory good news, bad news opener for this article, but I couldn’t help myself. It’s just that we sort of are living in the age of good news, bad news....
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How CIOs Can Win Over the C-Suite with Proactive IT
Over $20 million per year. That’s how much a large business can lose when their IT departments can’t keep up with employee demand and C-suite expectations. And at most companies, much of the blame for...
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8 Barriers to Tailored IT & How You Can Rip Them All Down
The stats aren’t great. Only 13% of employees are satisfied with their workplace experience, saying that it fully meets expectations. Meanwhile, 46% say their expectations aren’t being met at all....
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Stop Onboarding Like It’s 2019
First impressions matter. The first day of a new job can be daunting, especially in a post-2020 world. Back in 2019, you might have asked yourself questions like: is this office going to be...
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