Key Takeaways from DEJ’s IT Performance Management Study
It goes without saying that 2020 has been a challenging year for businesses. Faced with unexpected and unfamiliar hurdles, organizations have been under immense pressure to maintain or improve...
View ArticleThe DEX Show | Podcast #1 – Holistic Technology Experience Management w/...
A strong IT team, IT leaders, and IT insights are needed now more than ever with growing remote working environments across the globe. Today, Tim Flower, Global Director Business Transformation of...
View ArticleLeading Video Conferencing Platforms Unveil New Waves of Integrations
Over the past year, many organizations have stagnated or struggled as a result of the global pandemic. Other businesses, specifically those who benefit from the widespread shift to remote work, have...
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Optimizing the Home Network | Nexthink Library
Earlier this year, as organizations around the world adapted to new remote working environments, Nexthink released a library pack to support IT teams through this transition. The Remote Worker...
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How Humanistic IT is Finally Retiring the Old ‘Nick Burns’ Stereotype
I might be dating myself, but I began working in the IT service industry back in the late 90s. During the same time, the now infamous Saturday Night Live comedy skit—Nick Burns, Your Company’s Computer...
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Nexthink Integrate: Success Stories
A key aspect of Digital Employee Experience (DEX) management is the ability to share data across your entire IT ecosystem to enhance key IT and business processes with employee-centric insight. Whether...
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Personas Are Not Just For Marketing
“The business does not exist for IT. IT exists for the business”, said David Paul, Director of IT at TRC, a Nexthink customer, during the recently wrapped up Experience Everywhere virtual conference....
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The Nexthink Library: Q4 Overview
The Nexthink Library allows IT teams to extend and tailor their Nexthink Experience platform to cater to their specific business, IT and employee initiatives. By leveraging over 100+ out-of-the-box...
View ArticleThe DEX Show | Podcast #2 – The Art and Science of Experience w/ Alan Nance
In this episode, Tim Flower and Thomas McGrath of Nexthink invite Alan Nance, Co-Founder of CitrusCollab, to episode 2 of the Digital Employee Experience podcast. This conversation focused on moving...
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How to Manage the Remote Onboarding Process and Retain Top Talent
If you’ve ever started a new job, you know what a whirlwind those first few days and weeks can feel like. A new job means meeting new faces, learning new processes, familiarizing yourself with new and...
View ArticleWhy ‘Chief Information Officer’ Will Soon Be Renamed ‘Chief Experience Officer’
Under intense competitive pressure for customers and employees alike, most businesses today are pursuing aggressive digital transformation strategies. IDC predicted that nearly US $1.3 trillion was...
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Nexthink Pulse Report – Unpacking IT’s Experience Problems During The Pandemic
IT leaders and decision makers certainly feel the impact of the pandemic, but for these past few months they haven’t been able to form any coherent narrative on what they are experiencing. Until now....
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Key Lessons in Remote Work from 2020: A CIO Perspective
The events of 2020 — from the pandemic to the resulting mass quarantines — have been one of the most impactful societal events of this century. Nearly overnight, it has relegated hundreds of millions...
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Digital First, But With a Twist
A lot of very good writing from some reliable commentators has been suggesting that organizations have been forced into a digital-first environment. Covid has been the enforcer and business and public...
View ArticleThe DEX Show | Podcast #3 – CIO in the Age of Experience w/ Martha Heller
Companies have adopted, improved, and innovated technologically to fit business needs for hundreds of years. Now, we are living in a moment that will be historic as CIOs move entire companies from...
View ArticleThe Spectre of Shadow IT
It’s ok, I have an app for that “What’s that? You want me to send you a large video file or something? No, that’s not a problem, it’s actually easy, I’ll just stick it on Box. Or DropBox, or stick it...
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The Forrester EUEM Wave Report Breakdown
As reported by Forrester in Q4, 2020, nearly a dozen technology vendors are riding a new wave of End-User Experience Management (EUEM) in IT right now—an exciting, emerging market that directly...
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Personalized IT: What Every Tech Dept. Needs To Know
The top priority of a typical IT team has remained relatively unchanged for decades: provide support for employees and make their user experiences as smooth as possible. With that being said, the...
View ArticleThe DEX Show | Podcast #4 – IT Insights as a Cornerstone of Company Culture...
Why do we continue to treat employees as if we are in the Second Industrial Revolution? How can we use personal insights to make decisions? What are ways to strike the perfect balance between work...
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Managing Your Invisible Workforce
To say that things have changed since March 2020 is so commonplace it’s becoming trite. Everybody knows that people have worked from home where possible. HR and IT functions have dovetailed as never...
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