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End User Team Saves Big With Work Anywhere Strategy
For us, IT is a place where people genuinely try to “walk the walk.” Many in this industry are perceptive and curious individuals, constantly on the pursuit for better insights and more efficiency. You...
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How to Keep Your Digital Devices Current & Compliant
Pop quiz: An employee just submitted a ticket to IT about recurring application crashes. When IT finally gets back to them, what is the first thing they ask? Answer: “When did you last update your...
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Workplace DNA. Decoded!
Personalization Comes of Age The world of work is evolving. Rapidly. Today’s employee believes in an omnipresent workplace, just like her everyday companions – Uber, Amazon, Netflix and Google....
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Proactive IT & The Future of Higher Education
This byline first appeared in Open Access Government. Matt Hall, Assistant Director of IT at Bournemouth University, explores the challenges that university IT teams are facing as they support an...
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How IT Can Enable Smooth Digital Collaboration | Engagement and Automation
Whenever a file transfer, instant messaging, email, or Wi-Fi failed in the office, an employee could stand up and walk over to deliver the message in person. It certainly didn’t grind their workday to...
View ArticlePaul Hardy (ServiceNow): The Changing Role of IT
Our customers often stress the phenomenal power that comes from the integration of Nexthink and ServiceNow. Bernardo Ramos, for example, former Director of IT for Arkema, saw their integration as a way...
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How AXA Investment Managers Supports User Experience
This byline first appeared in Computer Weekly. The head of AXA IM’s proximity services discusses the importance of creating a digital experience during the lockdown in France. I remember a discussion I...
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How COVID-19 Made IT Experience a Board Level Concern
This byline first appeared in vmblog.com By Jelmer Berendsen (Enablement Lead, Digital Workplace, ABN AMRO) and Daan Tuijnman (Product Owner, Digital Workplace, ABN AMRO) For the digital workplace...
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Green IT Project Puts Environmental Cost in Perspective
If you mentioned the word “Green IT” to tech support twenty years ago you probably would have been met with a blank stare. Climate change always felt like a conversation for somebody else—not those in...
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Slack’s Latest Outage – How Did Your IT Team Respond?
Monday, long regarded as the worst day of the week, made good on its reputation for several thousand Slack users a few weeks ago. What started as an initial server problem at Slack during the wee hours...
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Measuring Employee Experience in the Remote Work Era
For companies of all sizes, the struggle to understand and improve digital employee experience (DEX) is nothing new. What is new, however, is the working landscape we’ve all been navigating since the...
View ArticleTRC’s IT Director Shares Timely Advice for Execs Facing Remote IT Issues
David Paul is the Director of the IT Service Desk at TRC Companies, Inc.—a leading consulting, engineering, and construction management firm that provides technology-enabled solutions to the power, oil...
View ArticleSony’s Top IT Leader Shares Key Employee Experience Tips
Henry Jennings is the Principal Engineer-Clients Services/Desktop at Sony Pictures Entertainment. An industry veteran, Henry has worked with IT teams for over two decades on improving their services...
View ArticlePegasystems Tech Expert Shares Humanistic IT Approach
Tori Paulman is Director of IT Client Services at Pegasystems—a leader in cloud software for digital transformation. Tori brings a unique background in human-focused IT services and has held a variety...
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Nexthink Engage: a new look & feel
Nexthink Experience 2020.5, the latest product release, introduced a wide range of exciting new features for our customers—from additional Nexthink Act capabilities to Experience Optimization UX...
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Experience Optimization – Virtualization, UX and Insight Upgrades in Latest...
Since its initial release back in early 2020, Experience Optimization has offered IT teams around the world a prioritized guided process for proactively managing digital employee experience (DEX)...
View ArticleFidelity International’s Technology Director Joins Experience Everywhere
Khurem Goheer’s forward-thinking approach to empowering employees through technology signifies the rapid shifts enterprises are seeking across the globe to remain competitive through a period of...
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The latest Nexthink Release is All About Proactive IT
The latest Nexthink release has rolled out, with a wide range of features to support the ongoing Nexthink mission – driving proactive, continuous management of digital employee experience across your...
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Exploring New Integration Opportunities with Azure Data Lake and Power BI
From digital transformation to infrastructure optimization, business analytics and data visualization allow IT stakeholders to make sense of complex situations. You can’t improve what you can’t...
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Personalized Experience at the Right Cost
With our recent product release, Nexthink brings the power of personalized, right-sized IT to customers, allowing them to deliver the right services, at the right cost to every workforce role....
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