The Virtual Experience: 3 Future-Facing VDI Use Cases
In today’s world of flexible work, technology has to be one thing above all else: versatile. A decade ago, virtual desktop infrastructures (VDI) wouldn’t have been able to meet this moment – VDI used...
View ArticleLinking Employee Happiness and Productivity: What is IT’s Role?
It’s no secret that employee happiness and productivity often go hand-in-hand. But just how much impact does an employee’s happiness have on productivity – and is this a question that should concern IT...
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5 Best Practices to Motivate Employees to Go Green
When we think of climate change, we don’t usually think about corporate IT or the externality costs associated with video calls or heavy email attachments. Digital technology has a serious—and...
View ArticleThe DEX Show | Podcast #29 – Architects of Flow w/ Jonathan Roberts (Forrester)
“You can architect a better employee experience, and if you give every single IT person that mandate, you’ve changed the game.” — Jonathan Roberts IT has the power to architect a better employee...
View ArticleWhat is the Distributed Cloud?: The Hybrid Cloud Solution Driving the Future...
“It’s in the cloud!” Whether you’re talking about workplace technology or struggling to explain file-sharing to a technologically-challenged relative, we’ve all been trying to learn the ins and outs of...
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Nexthink + Qualtrics: A New View on the Employee Experience
These last two years have been eye opening for many business leaders and board room directors. With the “great resignation” in full effect, the importance of employee experience to overall business...
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1-Click Fixes in ServiceNow: $20k and 380 Service Desk Hours Saved
When faced with an overload of “simple” L1 tickets, this organization integrated smart automation enabling their L1 agents to stay efficient, save time and avoid rising costs. In just 3 months, the...
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3 Ways to Enhance Your Service Desk With Real-Time Experience Data
If you’ve never searched for ways to improve help desk efficiency, do you really work in IT? For experienced IT leaders and L1 agents, it’s a familiar problem. It usually sounds something like this:...
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400% Increase in User Adoption in 1 Month? How This Company Made It Happen
After three months of no activity, this organization breathed life back into its new self-service portal with a creative outreach campaign. “Fast” and “user adoption” rarely go hand in hand. In fact,...
View ArticleWe Are Nexthink: 10 Questions w/ Katharine Dahl
IT professionals play a vital role in keeping businesses running each and every day. That’s always been the case, but IT workers and engineers need the right tools and solutions to meet the shifting...
View ArticleThe DEX Show | Podcast #30 – The Physical Workplace vs. The Digital Workspace...
“Work is something you do, not somewhere you go.” — Christian Reilly The only constant is change. At least, that’s how members of the workforce have felt over the last few years. We’ve all existed in...
View ArticleWork-Life Integration Gaining Traction in the Post-Pandemic Workplace
In the realm of employee experience and company culture, there’s no term more ubiquitous than work-life balance. It’s what every job candidate wants and every business promises. But in the years since...
View ArticleUK Project Turns E-Waste into Gold
Electronic waste has long been a massive threat to our environment – and this problem is set to grow exponentially over the next decade. In fact, projections show that 74.7 million metric tons (MMT) of...
View ArticleThe DEX Super-Team: 5 Innovative IT Roles for the Experience-Driven Future
Digital Employee Experience (DEX) is no longer a novel concept. Today’s workplaces are increasingly digital – and a majority of business leaders recognize DEX as a top priority. But many leaders are...
View Article8 Sustainable IT Voices to Follow in 2022
As awareness of the climate crisis grows, businesses across every industry are looking for ways to increase sustainability, reduce their carbon footprint, and join the mission for net zero. As CSR and...
View ArticleThe DEX Show | Podcast #31 – Tech & Inclusivity w/ Antonio Santos (ATOS)
”It’s particularly important to think differently. Because we know that if we move into this inclusive direction, where we make inclusion as part of every organization, we are in a better position to...
View ArticleC-Suite Perception vs. Employee Experience: How DEX Drives Customer Experience
No matter what market they occupy or products they sell, nearly every business prioritizes customer experience above all else. After all, the customer knows best. But outside of the tried-and-true...
View ArticleHow to Foster Digital Dexterity in Your Workplace
Digital dexterity is a fundamental attribute within the most successful workforces – and will only become more essential as businesses enter the rapidly approaching future workplace. Yet, many...
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3 Ways to Enhance Your Service Desk With Real-Time Experience Data
If you’ve never searched for ways to improve help desk efficiency, do you really work in IT? For experienced IT leaders and L1 agents, it’s a familiar problem. It usually sounds something like this:...
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How Nexthink Experience Complements Unified Endpoint Management
I’ve worked in IT for over 20 years and specifically in End User Computing (EUC) for the last 10 years, notably working for Citrix and Dell Technologies. I want to share with you what some of the key...
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