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Want to Repair a Toxic Work Culture? You Need a New Type of Hero
There’s something weird going on in the world of enterprise tech. IT support—often stereotyped as being distant, detached, and uncharismatic—is somehow becoming a source of cultural inspiration for...
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Your MS Teams Rollout Needs Specific Help—Not General Guidance
Imagine for a moment you work as an IT project manager. Your boss just granted you the permission to deploy one of the most powerful workplace collaboration tools on the market. The tool, MS Teams,...
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The Gartner Digital Workplace Summit had everything. Except for one crucial...
It’s the 2nd day of the Gartner Digital Workplace Summit in London. I’m waiting in line for coffee at the venue and I hear this: “How’s the summit going for you?” “Well, great and not-so-Great” “How...
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Talking with Nexthink About the Future of Digital Employee Experience
Tori Kaufmann-Paulman is a Senior Manager of End User Technology and Sales Enablement at Putnam Investments. I had a blast presenting on the joint Nexthink / IDG webinar talking with peer...
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5 Tips to Maximize Your Time at Experience ’19 New York
Excited? Curious? Motivated? I’m a little bit of all three right now because we are just days away from starting the Experience ’19 tour—a multi-continent slate of conferences that will host some of...
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Nexthink Unveils The State of Digital Employee Experience
One of the most exciting things about last year’s Experience events was the unveiling of the Digital Experience Score (DX Score). Over the years we’ve worked tirelessly to improve digital employee...
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How To Guarantee Your Windows 10 Updates Are Actually Working
Skip ahead to see how we solve a typical Windows 10 update problem (Windows Defender) It hasn’t been the easiest of weeks for Windows 10 users and support staff. And if we’re being honest, the...
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What Your IT Chatbot Can Look Like Running on Full Power
Gartner once wrote that by 2020, “the average person will have more conversations with bots (chatbots) than with their spouse”. That prediction might seem a bit farfetched and probably more of a...
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8 Websites Every End-User Computing Professional Needs to be Visiting Daily
As an IT professional there never seems to be enough time in the day. You’re so preoccupied with making sure projects are executed on time and goals are being met that it can be a real challenge to...
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Q&A with Andrew Hewitt (Forrester)—Experience NYC ‘19
Forrester Analyst impresses at Nexthink Experience Experience NYC hosted several quality speakers but one in particular stood out to me for his unique message: Andrew Hewitt, a leading IT Analyst from...
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3 Tips To Consider For Experience ’19 Frankfurt
Headed to Experience ’19 Frankfurt this week? If you’re like me, you like to be prepared. Here are 3 important tips that can help you maximize your time at this world-class event: 1. Take advantage of...
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The Millennials Are Here – Sound The Alarm!
The digital workplace was made for Millennial workers Like a slow-moving tsunami, millennials have seeped into every nook and cranny of the modern workplace. I must admit, I’m one of “them”. Just your...
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Poor Work Experiences Are a “We” Problem
A few weeks ago I attended the Digital Workplace & Employee Experience Summit in Berlin hosted by Platinum Edge. I’ve been to hundreds of conferences in my professional career but none like this...
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The 6-Step Process To Solve Any Digital Employee Experience Problem
Straight from the Father of Information Theory and Modern Computing You probably don’t know who Claude Shannon is but you have much to thank him for. He was by all accounts a bona fide genius that...
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Good IT Support? Or a Pain In The Bits?
Good IT Support is harder to pin down than you’d think but deciding which technology is better than the next is pretty straightforward for most of us. Who wouldn’t pick the latest iPhone or Android...
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How Our Customers Get 80% Response Rates From Employee Surveys
You can’t really blame most people for thinking employee surveys are a lost cause. Survey fatigue is a real thing, and every organization has its unique red tape when it comes to data collection and...
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Practical Advice For Operationalizing IT Surveys
If you have successfully deployed an ITSM solution like Nexthink, you’ll next want to collect timely employee survey data to provide context for your support team. From our experience we recommend you...
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I&O Leaders Should Pay Attention to Gartner’s 2019 Market Guide For Digital...
The times they are a changin’ Many Industry and Operations (I&O) Leaders working in end-user computing today can attest to that famous Dylan lyric. In Gartner’s latest Market Guide on Digital...
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Experience ’19 in Paris
Let there be light! Back in the 17th century, Paris was the first city to establish public lighting by scaling the installation of lanterns, candles and oil lamps. The project was a massive endeavour...
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Heading to Experience ’19 London? Follow These 5 Tips
London is calling… After touching down in three amazing cities across two continents, the Experience ’19 tour culminates in the UK on November 26th at the historic Riverside building on the lip of the...
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