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Investing in Employee Technology Experience
“You’ve got to start with the customer experience and work backwards to the technology.” – Steve Jobs Just Ask! The top priority for Express Scripts’ end-user experience (EUE) team is to improve the...
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Thank You for Making 2018 Our Best Year Yet!
As we reach the midpoint of the first quarter, we wanted to take a moment to look back on the past year – and thank our customers and employees for helping make it such a great one! Throughout 2018,...
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2019 Important IT Milestones
“What??? Fully end of life by April, you say? As in, ‘in-six-weeks’ April? Well, there go my weekends for a while. When will we ever get this right?” We’ve all been there at some point, completely...
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Putting Employees at the Centerpiece of Your 2019 IT Strategy
Focal Shift In recent years, IT professionals have been progressively realizing that successful IT strategies actually depend on a simple question: who? Indeed, for once, instead of asking “what” or...
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From SLA to XLA: Rethinking End-User KPIs
The 1980s was a period that set the ball rolling for many aspects of the technology that we are using today. Personal computers, such as the BBC Micro and similar devices, introduced the world in...
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Making Time: The 100-Hour Solution
This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on November 13, 2018. You’re losing time every day — time that your employees could spend focusing on critical...
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The Three Imperatives For A Successful Digital Workplace
This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on February 6, 2019. In order for employees to get their jobs done in today’s world, they are relying on IT...
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Quantifying the Digital Employee Experience
We’ve talked to a lot of people about their company’s digital employee experience the past few years – from C-suite executives and board members looking to make sure they’re doing what they can to...
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How To Foster Positive Employee Experiences To Drive Long-Term Digital...
This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on February 20, 2019. The term “digital transformation” has emerged as a veritable buzzword over the past few...
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Breaking Down the Barrier Between Employees and IT
Rethinking the Digital Workplace In the traditional enterprise architecture, IT departments are far removed from employees and often even viewed as a secluded area of the business. Sure, IT would...
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Why Your Employee Survey Approach Doesn’t Cut It
Think you’re getting the right employee feedback on digital workplace experience? Think again! In today’s digital age, we are bombarded by an incredible amount of inquiries of all sorts, from NPS...
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Evolving Digital Employee Experience – the Next Generation of Chatbots is...
It is difficult to overstate the importance and impact that Artificial Intelligence (AI) has had on the employee experience. This is crystal clear when you see how employees are interacting with their...
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The Digital Experience Score – Aligning the Enterprise Around a Common Goal
The release of Nexthink’s Digital Experience Score earlier this year was an important milestone for the company and was the outcome of many conversations we had with our customers over the last few...
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Applying Design Thinking to the Employee Experience
It’s highly likely that you’ve heard the term “design thinking” used in a business or product context this year. Telling your developers, your engineers, your company to apply “design thinking” to...
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The Magic Number Behind World-Class Employee Experience
Imagine you had a way to see exactly what IT issues were impacting your employees. And imagine you had one view showing both issue diagnosis and resolution path, with the possibility to take instant...
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Five Ways To Accurately Measure Employee Experience Success
Even though it’s early, my discussions these first few months of the year tell me that “employee experience” is becoming one of the buzzwords of 2019. The CEOs and CTOs I’ve spoken with at companies...
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Three Letters That Can Take Your Investment in ServiceNow to WOW
Use DEX to Enhance Your ServiceNow Investment Organizations around the world are starting to grasp the often harsh reality that their employees’ digital experiences have a direct impact on their...
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Settling the Score: The Digital Employee Experience Score That Helps IT Power...
Thousands of IT professionals wake up every morning focused on improving their employees’ digital experience at work. Even while our customers and their forward-thinking tech executives work...
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How To Give Your Employees A Voice During Digital Transformation
I recently read an article in the Wall Street Journal about the need for companies to take into account what their employees’ needs are when rolling out new technologies. Many new technology...
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How You Can Wield The True Power of Office 365
Office 365, or O365 as it is more commonly known, is much more than simply a cloud–based replacement of Email, Word and Excel—it’s a comprehensive and complete workplace productivity experience,...
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