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Windows 10 Migration: It’s About Experience Not Operating Systems
This year, most organizations will make the move from Windows 7 or 8.1 to Windows 10. Gartner predicts that by the end of 2017, 85% of all enterprises will have at least started to deploy Windows 10...
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Nexthink Hits the Hype Cycle — What You Need to Know
IT support and service is evolving. As noted by Data Center Knowledge, application performance monitoring (APM) solutions are now rapidly transitioning into what research firm Gartner calls “Digital...
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Proving IT’s Business Value: Dark Art or Light at End of Corporate Tunnel?
What’s the purpose of business IT? Historically, technology departments were regarded as necessary budget lines to ensure corporate tech stayed up and running. Even recent developments such as cloud...
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Fighting Fire – How CIOs Extinguish Reactive IT
Everything old is new again, at least for CIOs. That’s the word from Forbes, which notes that the top concerns for CIOs this year haven’t really changed from 2016: They’re still worried about...
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Five New Gartner Hype Cycle Reports Confirm Increasing Focus on End-User...
Nexthink was recently included as a sample vendor among only a handful of solutions in five prominent Hype Cycle Reports from Gartner, addressing the markets for IT Performance Analysis; Unified...
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The Opportunity of AI-Driven Cognitive Operations
As technology advances, two things are certain — users can more easily complete day-to-day tasks, and IT teams have more problems to solve. Agile analytics have emerged to help technology teams react...
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Bringing Digital Experience Management to the Next Level with Automation
When most people think of digital experience management, what first comes to mind is the consumer world, and making the online experience enjoyable for shoppers and customers. But business end users,...
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Vincent Bieri Accepted into Forbes Technology Council
Vincent Bieri, co-founder, board member and chief evangelist for Nexthink®, a leader in end-user experience management solutions, has been accepted into the Forbes Technology Council, an...
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Humanizing the Workplace
Digitization empowers the workforce. That’s the promise of popular initiatives such as bring-your-own-device (BYOD), anytime cloud access and remote desktop logins. And in large measure, these...
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The Business Of IT Monitoring: Achieving End-User Telemetry
This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on October 3, 2017. It’s a technology truism: Information technology (IT) departments can no longer afford to...
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The Best IT Support Ticket? It Doesn’t Exist
It’s called “shift left”, and recently emerged as a frontrunner for IT support. Here’s the idea: Imagine a graph with an axis for “time” and one for “cost”. As support tickets move right – from L1...
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Natural Language Interfaces to Databases (NLIDB)
LUNAR was one of the first NLIDB, created in the 60’s as an interface to a database of lunar rocks This article presents an overview the history of this field and describes some recent and less recent...
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Conversational agents (aka "bots"): an overview
Introduction Conversational agents or in short Bots are interfaces emulating a conversation with the user via textual entry or speech, typically to carry out some action. This field has seen some...
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Proving IT’s Business Value: Aligning IT And Business Objectives
This article, written by Vincent Bieri, Nexthink Co-founder, first appeared on Forbes on December 6, 2017. Historically, technology has been seen as necessary line items without much strategic value....
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My Five Predictions for a Radically New Approach to End-User Computing in 2018
Nils Bohr, a Nobel Laureate in Physics, once said, “Prediction is very difficult, especially if it’s about the future.” While predicting what will occur in the future can be difficult, there have been...
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After Three Decades – A Better Way to Manage and Prevent Incidents
As the business and technology landscape changes, so does that of corporate IT support. The enterprise IT Service Management landscape has changed beyond recognition over the past few years. Many...
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Top 10 Most Popular Blog Posts of 2017
It was an eventful year in digital transformation and for Nexthink in 2017. On the Nexthink blog, we worked hard to keep readers informed about emerging trends around digital transformation, end-user...
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Improving the End-user Experience
This article, written by René Fourel, Vice President Portfolio, Communications & Infrastructure Solution Line at SITA, first appeared on SITA’s blog on April 14, 2017. It’s people who drive the...
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Teaming up to Boost IT Support, End-User Productivity
As a certified ServiceNow partner, Nexthink has been committed to complementing the cloud-based IT services solutions with connectors that boost the capabilities of ServiceNow customers. To that end,...
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There’s a New Hero in Town: The Proactive IT Manager
Imagine a world where IT is seen as the company hero; where employees are as productive as possible because they have hardly any computer issues; and help desk tickets are a rarity. In this world,...
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