Reality Bytes #28 -The Great Employee Experience Debate
In this Reality Bytes special, Sean, Oriana, Megan and Tom delve into the evolving landscape of employee experience and its intersection with technology and workplace transformations. The...
View ArticleBeyond Shiny Tools: Building a Proactive IT Support Ecosystem for Long-Term...
‘IT Stories from the Road’ is a series of first-person stories told by IT professionals. If you’d like to share a story, email us at dexhub@nexthink.com! —- In my prior role as Director of Desktop...
View ArticleThe DEX Show | Podcast #66 – EUC Evolution w/ Darren Edwards (Tokio Marine)
Special guest Darren Edwards (End User Support Manager, Tokio Marine) joins Tim and Tom to delve into the challenges and triumphs of modern IT environments, from the intricate complexities Darren...
View ArticleWhy Does L3 Still Exist?
Spoiling the Mystery and Suspense of Troubleshooting As in the mystery and suspense movies of old, IT has always required a lot of detective work, and a lot of detectives. Troubleshooting, with all its...
View ArticleBeyond Ping-Pong Tables: Unveiling the True Challenges of the Modern Workforce
The content in this article is taken from an extended format of Dr. Kelly Monahan’s renowned TEDx talk: Hiding in Plain Sight. — Economists today would tell us we have the most agreeable jobs in human...
View ArticleSeamless Transitions: Internet Explorer to Edge for 9,000 Users
‘IT Stories from the Road’ is a series of first-person stories told by IT professionals. If you’d like to share a story, email us at dexhub@nexthink.com! — Having worked in IT for close to a decade,...
View ArticleReality Bytes #29: Nexthinking with Passion (w/ Gorica Tapandjieva)
Tim, Tom, Sean and Dina dive deep into the world of innovation with the brilliant Gorica Tapandjieva (Senior Product Manager, Nexthink). Gorica shares insights into her journey, from her background...
View ArticleHidden Hazards: The Neglected Outlook Errors Lurking in Unmonitored Citrix...
In my travels around the US to see, hear, and witness employee issues in our field offices, I came across many problems that we in IT were completely unaware of. In some cases, the issues were totally...
View ArticleOne More Year: Quantum Computing Is Almost Here
UK-based company Quantinuum, is on the verge of releasing a quantum computer that cannot be simulated by any classical computer, no matter how powerful. Time Out – What’s a quantum computer? A quantum...
View ArticleThe DEX Show | Podcast #67 – Tales from the IT Trenches (w/ Adam Moore)
Tim and Tom’s guest this week is Adam Moore, a global service delivery leader. The conversation revolves around the importance of “People First IT Service Delivery”. Adam shares his extensive career...
View ArticleReality Bytes #30: Synthetic Data and the Digital Workplace
In this episode of Reality Bytes, the team considers the potential implications of synthetic data on the world of DEX and IT. Together, Tim, Tom, Megan, and Dina start with the concept of synthetic...
View ArticleNeed Help Drafting an AI Policy? Look at Salesforce
If you’re still hesitant to adopt Generative AI at your company, you’re not alone. Technology vendor, Teradata, sponsored a survey of 900 execs who reported that more governance is needed to ensure the...
View ArticleThe DEX Show | Podcast #68 – Buzzwords: DEX and entomology (w/ Mitch Trychta)
Special guest Mitch Trychta (Senior Project Manager for Digital Employee Experience at Vizient) joins Tim and Tom to delve into the world of entomology – yes, the study of insects! – and its unlikely...
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The Data Doesn’t Lie: Workers Reveal What Their DEX is Really Like
Employees report just 44% of the IT issues they face, which is 11% less than they reported back in 2019 when we asked the same question. That’s not good. Coincidentally, we published the first DEX...
View ArticleReality Bytes #31: The Encyclopedia of DEX (w/ Guillaume Charles)
In this episode of Reality Bytes, Guillaume Charles (Product Management Director for Diagnostics at Nexthink) joins Sean, Tim, Tom and Oriana to discuss the power of DEX. The discussion delves deep...
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