5 Ways to Reduce IT Incidents Before Your Team Succumbs to the Ticket Backlog
If you talk to any Service Desk agent, they will agree there has been an explosion in IT tickets since the transition to remote and hybrid work. Even now, there are growing challenges preventing them...
View ArticleCelebrating the One-Year Anniversary of the DEX Hub!
Today’s a very special day here on the DEX Hub – as we’re celebrating our one-year anniversary! One year ago today, we launched the DEX Hub with the mission to deliver the most engaging and valuable...
View ArticleThe DEX Show | Podcast #36 – Revolutionizing Workflow Integrations w/ Rami...
If the last two years have done anything, it’s revolutionized the way that we work. Mobile working no longer means we work from an office and can go to a job site. It means we have the world at our...
View ArticleClik here to view.
Trouble with Google Chrome and macOS: When Google Helper isn’t Helping
How a US-based consumer goods company reduced ticket count related to performance issues on macOS devices using Chrome as part of their digital collaboration platform. Thanks to digital collaboration...
View ArticleClik here to view.
How to Get Ahead of Recurring IT Tickets (Use Case)
Learn how one Financial Institution stopped a flood of recurring IT tickets in its tracks with an automated 1-click fix When an L1 agent faces a mounting pile of IT tickets, it is hard to be anything...
View ArticleClik here to view.
How to Quickly Fix Collaboration Tool Crashes After an Update (Use Case)
How this global investment company identified a problematic MS Teams update and quickly resolved it before it impacted every employee If your employees’ collaboration tools are out of date, they are...
View ArticleClik here to view.
No Bug, No Problem: Solving Employee Adoption and Usage of Zoom (Use Case)
How one North American Tech company received a 73% participation rate on their Zoom training despite initial employee resistance If the Service Desk sees IT tickets pile up around a particular...
View ArticleClik here to view.
How One Company’s IT Service Desk Used Automation to Reduce Incident Tickets
How a Northern-European car manufacturer dramatically reduced incoming tickets related to low disk space using 4 key automations. Incident tickets are an unavoidable, routine aspect of working in IT....
View ArticleClik here to view.
How to Optimize IT Costs with Tailored End User Personas
Standardization (treating everyone the same) may work for IT, but it does not work for employees. If IT gave each employee the same device and tech stack, what would be the result? Some employees...
View ArticleWill ‘Back to the Office’ Mandates Help or Hurt Company Culture?
The past several years have proved that productivity and business growth do not rely on employees going into the office every day. But are the more intangible benefits of in-person work being lost in...
View ArticleThe DEX Show | Podcast #37 – Delete the Distance: Greeting a True Employee...
For years, as long as the lights stayed on green and the tech was working, IT employees had done their job while tucked away in a nondescript cubicle. Fast forward to today and the hybrid work life as...
View ArticleEmployees Love Using Google Chrome – But Do Their Employers Want Them To?
What’s your web browser of choice? Ask an office full of workers that question and you’ll get a few answers, sure, but one has emerged as a clear favorite: Google Chrome. Holding a collective 60% of...
View ArticleThe DEX Show | Reality Bytes #1 – Browsing for Your Flow
Welcome to a brand new DEX Show series, named “Reality Bytes”. This new show-within-a-show brings together Nexthink’s brightest minds from both the journalist/analyst and technology fields – providing...
View ArticleThe DEX Show | Podcast #38 – The Power of The Team w/ Mary Patry
In the last few years, we’ve seen an awakening across the IT space of leaders working on one skill: empathy. The past outlook of IT, is that it’s a business sector focused on solving problems from...
View ArticleThe Two Sides of Experience: Does the ‘Comfy’ IT Job Really Exist?
Managing the digital experiences of an entire workforce isn’t easy. But that’s what today’s IT professionals are tasked with: as DEX has become an essential priority in our increasingly digital...
View ArticleWhy Digital Employee Experience (DEX) Matters During Economic Downturns
We all know the story by now: we’ve entered a new era of work. And no, we’re not just referring to the pandemic, which forced businesses to accelerate digital transformation projects at an...
View ArticleThe DEX Show | Reality Bytes #2 – Across Disparate Clouds
Welcome to the second installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners with both perspectives on the...
View ArticleClik here to view.
Nexthink Named a Leader in Forrester Wave™ Report!
We’ve got exciting news: The Forrester Wave™: End-User Experience Management, Q3 2022 report has been released – and Nexthink has been named a leader in End-User Experience Management! In case you’re...
View ArticleThe Great Regret: Why Are Employees Leaving New Jobs So Quickly?
What happens when employees leave jobs they’ve had for years in order to pursue new opportunities – and then realize they’ve made a mistake? That’s the question many workers are faced with in 2022, as...
View ArticleThe DEX Show | Podcast #39 – The Great Reset: a Crystal Ball Emergency w/...
The Great Resignation impacted the IT industry in a huge way. But now as we exit that era, it’s time to look to the future. Preparing for what comes next is crucial to the success of your business and...
View Article