Reality Bytes #31: The Encyclopedia of DEX (w/ Guillaume Charles)
In this episode of Reality Bytes, Guillaume Charles (Product Management Director for Diagnostics at Nexthink) joins Sean, Tim, Tom and Oriana to discuss the power of DEX. The discussion delves deep...
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The Data Doesn’t Lie: Workers Reveal What Their DEX is Really Like
Employees report just 44% of the IT issues they face, which is 11% less than they reported back in 2019 when we asked the same question. That’s not good. Coincidentally, we published the first DEX...
View ArticleThe DEX Show | Podcast #68 – Buzzwords: DEX and entomology (w/ Mitch Trychta)
Special guest Mitch Trychta (Senior Project Manager for Digital Employee Experience at Vizient) joins Tim and Tom to delve into the world of entomology – yes, the study of insects! – and its unlikely...
View ArticleNeed Help Drafting an AI Policy? Look at Salesforce
If you’re still hesitant to adopt Generative AI at your company, you’re not alone. Technology vendor, Teradata, sponsored a survey of 900 execs who reported that more governance is needed to ensure the...
View ArticleReality Bytes #30: Synthetic Data and the Digital Workplace
In this episode of Reality Bytes, the team considers the potential implications of synthetic data on the world of DEX and IT. Together, Tim, Tom, Megan, and Dina start with the concept of synthetic...
View ArticleThe DEX Show | Podcast #67 – Tales from the IT Trenches (w/ Adam Moore)
Tim and Tom’s guest this week is Adam Moore, a global service delivery leader. The conversation revolves around the importance of “People First IT Service Delivery”. Adam shares his extensive career...
View ArticleOne More Year: Quantum Computing Is Almost Here
UK-based company Quantinuum, is on the verge of releasing a quantum computer that cannot be simulated by any classical computer, no matter how powerful. Time Out – What’s a quantum computer? A quantum...
View ArticleHidden Hazards: The Neglected Outlook Errors Lurking in Unmonitored Citrix...
In my travels around the US to see, hear, and witness employee issues in our field offices, I came across many problems that we in IT were completely unaware of. In some cases, the issues were totally...
View ArticleReality Bytes #29: Nexthinking with Passion (w/ Gorica Tapandjieva)
Tim, Tom, Sean and Dina dive deep into the world of innovation with the brilliant Gorica Tapandjieva (Senior Product Manager, Nexthink). Gorica shares insights into her journey, from her background...
View ArticleSeamless Transitions: Internet Explorer to Edge for 9,000 Users
‘IT Stories from the Road’ is a series of first-person stories told by IT professionals. If you’d like to share a story, email us at dexhub@nexthink.com! — Having worked in IT for close to a decade,...
View ArticleBeyond Ping-Pong Tables: Unveiling the True Challenges of the Modern Workforce
The content in this article is taken from an extended format of Dr. Kelly Monahan’s renowned TEDx talk: Hiding in Plain Sight. — Economists today would tell us we have the most agreeable jobs in human...
View ArticleWhy Does L3 Still Exist?
Spoiling the Mystery and Suspense of Troubleshooting As in the mystery and suspense movies of old, IT has always required a lot of detective work, and a lot of detectives. Troubleshooting, with all its...
View ArticleThe DEX Show | Podcast #66 – EUC Evolution w/ Darren Edwards (Tokio Marine)
Special guest Darren Edwards (End User Support Manager, Tokio Marine) joins Tim and Tom to delve into the challenges and triumphs of modern IT environments, from the intricate complexities Darren...
View ArticleBeyond Shiny Tools: Building a Proactive IT Support Ecosystem for Long-Term...
‘IT Stories from the Road’ is a series of first-person stories told by IT professionals. If you’d like to share a story, email us at dexhub@nexthink.com! —- In my prior role as Director of Desktop...
View ArticleReality Bytes #28 -The Great Employee Experience Debate
In this Reality Bytes special, Sean, Oriana, Megan and Tom delve into the evolving landscape of employee experience and its intersection with technology and workplace transformations. The...
View ArticleThe DEX Show | Podcast #65 – Culture Matters: doing DEX properly (w/ Roy...
Roy Atkinson (writer, analyst, speaker, and CEO at Clifton Butterfield) joins the show, to look at the analogies between the adoption of Enterprise Service Management, and modern-day Experience...
View ArticleReality Bytes #27 – Engineering Infinity (w/ Julien Machon)
In this episode of Reality Bytes, the guest is Julien Machon, an engineering manager at Nexthink. Julien joins Dina and Tom to delve into the modern tech vendor landscape and examine the different...
View ArticleThe DEX Show | Podcast #64 – From Remote Work to AI, The Evolution of HR and...
In a superbly entertaining episode of The DEX Show, Tim and Tom are joined by special guest Greg Sanker (Principle Advisory Director, Info-Tech Research Group) to delve into the ever-evolving...
View ArticleLet’s Talk Numbers: 15 Indispensable Stats about DEX & End-User Computing
Nexthink has published dozens of surveys over the years that shine a light on the growing complexity of End-User Computing and the growing category of DEX. Whether you’re new to the space or an...
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How to Reduce MTTR using Nexthink Amplify
The lack of proper insights can make diagnosing incidents difficult. Another factor that can contribute to this is agents having to switch between various tools to remediate user issues. The delay in...
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